PURCHASES AND SHIPPING
IS IT SAFE TO BUY ON YOUR PAGE?
Yes, we have secure servers that use the SSL (Secure Socket Layer) protocol when transmitting or receiving your personal information, allowing us to have very high security standards. Our banking providers are highly reputable and meet PCI DDS (Payment Card Industry Data Security Standard).
In addition, the payment process works on a secure server using the SSL protocol, and we do not have access to or store the sensitive data on the payment method you use. Only the corresponding entity, the payment processor, has access to this data, and only for the management of payments and collections.
WHERE CAN I FIND YOUR PRODUCTS?
Although you can purchase all our products through our website, you can also check which of our partnered stores is closest to you in the section “Where to Buy”.
WHICH PAYMENT METHODS DO YOU ACCEPT ONLINE?
We only accept payments made with VISA and MasterCard credit cards for international orders and purchases made through our website.
If you want to use another means of payment (local buyers only), you may pay through a bank transfer or Yappy. For a bank transfer the option will become available along with the account details once you confirm your order so you can place your transfer. If you choose to pay through Yappy, there is already a linked button to help you in this process.
If you decide to visit us in person at our store, we are happy to receive payments made with VISA/MasterCard credit cards, cash, Clave debit card, and Yappy.
CAN I PICK UP MY PURCHASE AT YOUR STORE?
Yes, we are open in our store from Monday to Friday from 9:00 am to 12:30 pm. If you need to come at any other time please contact us in advance to coordinate an appoinment.
DO YOU SHIP TO THE WHOLE CONTRY – PANAMA?
Yes, we ship both within Panama City and outside of it.
HOW MUCH ARE THE SHIPPING COSTS?
This is our shipping table according to the area where you are:
For Panama City including: Casco Viejo, Calidonia, Bella Vista, Centro Bancario, Marbella, Obarrio, El Cangrejo, Paitilla, Punta Pacífica, San Francisco, Coco del Mar, La Locería, El Dorado, Betania, Costa del Este, Chanis, Pueblo Nuevo, Dorado Lakes, Altos de Panamá, Miraflores,
**We offer the delivery service with ASAP messaging with a fixed rate of $4.50 for all purchases made through our webpage. When you confirm your purchase, please include in the comments where you are located, with the exact address and reference points. Be sure to also give us a phone number to contact you at and coordinate the delivery.
For: Villa Lucre, Brisas del Golf, Cerro Viento, San Antonio, Llano Bonito, Juan Díaz, Santa María, Costa Sur, Albrook, Ancón, Balboa, Diablo, Ciudad del Saber/Clayton, San Miguelito.
**Same conditions apply but the rate is $6.50.
Outside of Panama City: We use the services of “Uno Express”, nationwide, that has a fixed rate of $6.50 which you must pay along with your order online. Make sure to correctly input your delivery address and phone number in case we need to contact you.
DO YOU SHIP INTERNATIONALLY?
Yes, we are currently using the services of Panama Mail Post office, with the EMS – Express Mail Service, that provides a tracking code service, which works in alliance with your national post service. At the moment we are shipping to the following countries: Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Curazao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Jamaica, Mexico, Nicaragua, Paraguay, Peru, USA, Uruguay and Venezuela. We hope to ship to rest of the world soon.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We know you want to enjoy your purchase at once so we do our best to ensure efficient and quick services!
When shipments are inside Panama City, they will be delivered in the next 24-48 hours at most.
If you are in Panama, but outside Panama City, once the payment for your purchase has been received, it is taken to the transport company within 24 and 48 hours (business days) for it to be shipped to your area. Once we have the guide ready we will be contacting you with a copy so that you can claim your order without any problems.
International Buyers: Upon receiving your order, your purchase will be ready to ship within the next 2 business days. You will be notified once your package is shipped and provided with a tracking code. We use Panama Mail Post office to ship all international orders, with the EMS – Express Mail Service, that can take between 1 to 3 weeks to arrive, depending on the country of delivery.
Please keep in mind that, even that the shipping service EMS is very trustworthy, we cannot be held responsible for any taxes, fees, delays, loss or damage resulting from your package’s processing through that system.
DO YOU PACK FOR GIFTS?
Yes, we love gifts! We pack in bags and boxes depending on the number of items you include in the gift. Please tell us in the comments of your order that you need it as a gift and we will gladly wrap it for you free of charge.
DO YOU OFFER SUBSCRIPTIONS?
If you want to receive a product on a regular basis, such as soaps every month, make the initial order on the page and let us know in the comments that you want to receive the same order on a monthly basis and we will gladly coordinate with you so that you receive our products periodically and and continue to enjoy them without interruptions. In these cases, the order will be invoiced monthly when the delivery is made.
CAN I CHANGE OR CANCEL MY ORDER?
Once your order is shipped and/or has already been delivered we cannot make any changes or cancellations.
I WANT AN ITEM THAT IS SOLD OUT, WHAT SHOULD I DO?
Our production line is focused on small batches and is constantly at work to ensure that we always have inventory for all of our products. However, if we do end up with an item being sold out, you can still include it in your shopping cart to place the order and we will contact you to let you know when it will be available again and coordinate the delivery.
I RECEIVED THE WRONG PRODUCT, WHAT DO I DO?
Whoops! This situation is very rare, but if it happens please write to us immediately at emelysnaturals@gmail.com or text (+507) 6672-9980 and we will solve the situation as soon as possible.
MY ORDER DID NOT ARRIVE IN GOOD CONDITIONS, WHAT DO I DO?
It is an extremely unusual situation for us, but if that is the case please write to us immediately at emelysnaturals@gmail.com or text (+507) 6672-9980 and we will solve the situation as soon as possible.
WHAT IS YOUR RETURN POLICY?
All sales are final, and once the product is received unopened and in good condition, considering that they are natural personal care products, we do not offer returns or exchanges of merchandise under any circumstances.
As we mentioned above, if you receive any of our products in poor condition, do not hesitate to write to us immediately at emelysnaturals@gmail.com or call (+507) 6672-9980, to help you resolve the situation as soon as possible.
If you have any questions about our products, please feel free to contact us first, before making your purchase. Our goal is to help you choose the products that are perfect fit for you and help you maintain healthy and balanced skin, and we trust that you will be completely satisfied once you try them.
HOW DO YOU USE MY PERSONAL INFORMATION?
The only information we need from you is your contact information: email, phone number, and your physical address, detailed and complete, in order to process the delivery of your order. This information remains in our database and is not used or shared with anyone. As we said previously, the banking company that processes your payment processes your information directly as well, and does so exclusively for the payment and collection process.